RENEWED: 18 hours ago
REF 1857612
24.07.2025 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- The chief responsibility of a Guest Relations Agent is to ensure that every guest has a comfortable, pleasant stay and has access to the amenities and services that the hotel, resort or casino provides. Some key Guest Relations job duties include:
Compiling welcome folders that include maps, room service menus and information about amenities
Confirming travel arrangements and making adjustments for late checkouts and early check-ins as needed
Reviewing arrival lists to identify VIP guests
Greeting VIP guests and serving as a point of contact for handling their needs throughout their stays
Providing information about services, amenities and local attractions
Recording all customer interactions in a logbook or customer relationship management software program
Empathizing with upset guests and helping to resolve their issues
Assisting other staff members with maintaining coffee and breakfast areas in the lobby
- Requirements
- Experience: 1 year
- Bachelor degree
- CV
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transportation provided
- Housing provided
- Medical insurance provided
- Publisher
- direct employer
- 51 - 200 employees