Guest Service Manager

REF 1855005

21.07.2025 | Abu Dhabi | full time

Description: Responsibilities and essential job functions include but are not limited to the following:
• Consistently offer professional, friendly and engaging service ,particular focus is on the customer, including ensuring guests have everything necessary to enjoy their stay.
• Lead and manage all aspects of the Guest Services department and ensure all service standards are followed
• Handle guest concerns and react quickly, logging and notifying proper areas
• Assist policies, procedures guests regarding hotel facilities in an informative and helpful way
• Follow department and service standard.
•Responsible for employees who working in customer-facing positions throughout ensuring that guests have overall positive experiences.
•With previous Experience in 4 Star Hotel

Requirements: -Ability to work remotely if required
-First rate communication and influencing skills
-Good at developing relationships with Operational leadership
-Flexible – able to work at all levels and at hands on level
-Good level of numeracy
-Computer literate in MS Office
-Report writing
-Confident
-Self-motivated
-Enthusiastic
-Resilient

Job Benefits
-Health Benefits (Health & Dental Insurance)
-Vacation
-Paid Holidays
-Sick Days
-Educational Assistance
-Life Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.