REF 1776035
08.04.2025 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- To join : within 1 month
- Description
- We are looking for a customer-oriented service representative.
Responsibilities
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
- Requirements
- Requirements and skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transport provided
- Medical insurance
- Publisher
- direct employer
- more than 200 employees